Accessibility Statement.

Revelle Med Spa is committed to providing services in a way that respects the dignity and independence of every client, regardless of ability. We are committed to giving people with disabilities the same opportunity to access our services and the same quality of experience as anyone else.

We integrate accessibility into how we plan our space, train our people, design our website, and respond to feedback. We are always improving, and we welcome your help in doing so.

Revelle Med Spa complies with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and Ontario Regulation 191/11, the Integrated Accessibility Standards. This includes the Customer Service Standard, the Information and Communications Standard, and the Employment Standard as it applies to our small business.

As a private organization with fewer than fifty (50) employees, certain larger-organization obligations under AODA (such as filing a public Multi-Year Accessibility Plan) do not apply. We nonetheless choose to publish this statement as our voluntary equivalent.

This website is designed and built to conform to Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. That is the standard required under the Information and Communications Standard of AODA.

Specifically, we aim to:

• Maintain readable text contrast against background (4.5:1 for body text, 3:1 for large text)
• Provide descriptive text alternatives for all meaningful images
• Make all functionality reachable by keyboard alone
• Provide visible focus indicators on every interactive element
• Mark up forms with proper labels and error messages
• Respect prefers-reduced-motion for visitors who turn off animation
• Keep tap targets at least 44 × 44 pixels on touch devices
• Use semantic HTML for headings, lists, and landmarks

[run an audit (e.g., axe DevTools, Lighthouse) before launch and keep the report on file]

If you encounter a barrier on this website, please contact us (see Section 9). We will respond within five (5) business days and provide the information you need in an alternative format if required.

Our suite in Vaughan is designed for ease of access.

• Building access. Step-free entry from the parking lot, with automatic doors at the main entrance. [confirm with the building]
• Accessible parking. Designated accessible parking spaces are located closest to the main entrance.
• Elevator access to Suite 200, accommodating wheelchairs and mobility aids.
• Accessible washroom on the same floor as the suite.
• Treatment area. Our treatment chair accommodates a range of body sizes and can be adjusted to a position that supports safe transfers from a mobility aid. Please let us know in advance so we can prepare.

We will, on request and at no additional cost, provide information about our services in formats other than this website, including:

• Large print
• Plain-text email
• A read-aloud telephone conversation
• Written summary of a treatment plan, mailed to your home

We are happy to schedule longer consultations to allow ample time for questions, to involve a support person, or to use a communication assistant of your choice.

If English is not your preferred language, please let us know in advance and we will arrange interpretation where possible.

Service animals are welcome anywhere in our suite that the public can normally access. Where a service animal cannot be accommodated for health or safety reasons (rare for our environment), we will work with you to identify another way to deliver our services.

Support persons are welcome to accompany you to consultations and treatments. There is no fee for a support person.

If a planned or unplanned disruption affects an accessibility feature (for example, the elevator is out of service), we will post a notice on this site, share it on our social channels, and contact any clients with affected appointments directly.

Notices will include the reason for the disruption, the expected duration, and any alternative arrangements.

Anyone who provides services to the public on behalf of Revelle Med Spa, and anyone who participates in developing our policies, receives training in:

• The purpose of the AODA and the Customer Service Standard
• Ontario’s Human Rights Code as it applies to people with disabilities
• How to interact and communicate with people with different types of disabilities
• How to use any assistive devices we provide
• What to do when a person with a particular type of disability is having difficulty accessing our services

Records of training are maintained.

We welcome feedback about the accessibility of our services and this website. We will respond to feedback within five (5) business days. Where you have provided contact details, we will tell you what actions we have taken in response.

This statement is reviewed at least every two (2) years, and updated to reflect changes in our services, our space, or applicable law.

A copy of this statement is available on request in an alternative format, free of charge.